I've cancelled my subscription but received a promotional offer to stay with BritBox. How do I redeem the promo code? – BritBox

BritBox to the rescue!

If your subscription has been canceled but there is still time remaining, and you possess a promo code, you will need to reactivate your subscription and then apply your promo code.

To reactivate the account and add the promo code, please access our website either through a computer or using a web browser on your phone or tablet. Please be aware that if you use a mobile browser, you may need to adjust your browser settings to avoid being redirected to the app. Learn more here.

Here is how to process it:

Sign in to your account at BritBox.com
Click on your name in the top right corner
Click on 'My Account'
Under 'Plan & Billing', click on 'Reactivate subscription'
The next screen will ask, 'Reactivate Subscription?'
Click 'Reactivate subscription' and follow the prompts
Go back to 'My Account'
Under 'Have a code to redeem?', click on 'Redeem Promo Code'
Enter your code into the box
Click 'Apply Code'
That's it!

If you do not reactivate your subscription first, you will receive the following error message when you try to input the code: 'Please enter a valid promo code'

Have more questions? Contact Us

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