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I want to cancel my subscription, but I'm told to go to the "platform where I subscribed", what does this mean?

If you're seeing this message, it means you're trying to access your subscription settings on a different device than where you originally signed up. 

Unfortunately, we cannot cancel if you subscribe and pay using your account with these partners. You must cancel directly through them directly. Simply follow the instructions provided here:

Example 1: you first subscribed to BritBox on our Samsung TV app. You want to cancel your subscription. You'll need to log in to your account at BritBox.com.

Example 2: you're subscribed to BritBox through your Roku account. You'll need to make changes by logging in to your Roku account on their platform. 

Have more questions? Contact Us

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1 comment

Date Votes
  • Julie Froning
    Edited

    I got a new receiver from DIRECTV.   My subscription to Britbox is through Amazon.  You are telling me I don’t have subscription with you.  And you want me to sign up 

    When I do!!

    Now what 

    -1

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