My BritBox app won't load, is crashing, or freezing. What can I do?

Oh, no! We're sorry to hear you're having issues. We are here to help! Here are some steps to get you back to watching the best in British television:

BritBox App Needs Updates

Your device will usually update apps automatically. If not, here are steps to update the BritBox.

Re-Install The BritBox App

First, remove the app, then follow our steps to install the BritBox app again.

Refer to Device's Troubleshooting Steps

Your device manufacturer will have the most up-to-date instructions. Check their website or any manuals that came with your device.

Check BritBox's Status

We do our very best to avoid any disruptions to the BritBox service. However, if there is a technical glitch, we'll notify you and update you here.

Have more questions? Contact Us