Manage Your Subscription

Billing & Payment

• How does billing work? When will I be charged?
• What credit/debit cards can I use?
• If I'm not sure how I subscribe to BritBox, how can I find out?
• When my subscription will renew?
• How do I change my payment method?
• Can I use an international credit card?

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Your Account

• How do I change my password?
• How do I change my email address?
• How do I change my email marketing preferences?
• How do I change my subscription from monthly to annual?
• Why am I receiving email newsletters after I've cancelled my subscription?
• Where can I access the PAIA manual? (South Africa)

Canceling

• How do I cancel?
• Can you cancel for me?
• After I cancel, can I keep watching?
• How do I cancel/update my BritBox subscription via Amazon, Apple TV Channels or The Roku Channel?
• I want to update/cancel my subscription, but I'm being told to go to the "platform where I registered".

Re-subscribing

• I cancelled, but I've changed my mind. How do I re-subscribe?
• I cancelled and my subscription's ended. How do I re-subscribe?

Promotions & Offers

• How do I redeem a promo code?
• I have a promo code, but it's not working.