While most devices will automatically update to the latest version of our app if you're experiencing issues, we may ask you to confirm what app version you're using as part of troubleshooting.
Android Devices
Follow these easy steps:
- Tap 'More' in the BritBox app OR
- On your device, open 'Settings'
- Select 'Application Settings'
- Find the BritBox app and select 'Manage Application'
- The BritBox app version will show.
Apple Devices
Tap 'More' in the BritBox app. Your app version will display. Alternatively, check via your Apple settings on your device:
- Tap 'More' in the BritBox app OR
- On your device, open 'Settings'
- Select 'General' then 'Usage'
- Under 'Storage', a list of apps will load.
- Find and select the BritBox app.
- The BritBox app version will be shown.
If you suspect your device doesn’t automatically update your BritBox app, you may need to update it manually.
App Version List
Check the list below for the latest app versions to ensure your device is up-to-date for seamless streaming. Please note that the list is updated regularly, but there may be a slight delay from the release date.
- Android: App Version 2.7.4
- Android TV: App Version 5.0.11
- Chromecast: Use the same version noted above for your iOS or Android device
- Elisa Digibox (Netgem): App Version 4.143.11 -Only available in Finland
- Elisa Plus (Android TV): App Version 4.147.145 -Only available in Finland
- Fire TV: App Version 5.0.11
- Fire TV Stick 4K Select (Vegas OS): App Version 0.0.14 -Only available in the United States and Canada
- Hisense TV: App Version 4.146.19
- iOS/Apple*: App Version 2.7.4
- LG TV: App Version 4.146.19
- Netrange: App Version 4.125.20 -Only available in the United States and Canada
- Rogers: App Version 2.7.6 -Only available in Canada
- Roku: App Version 4.161.1 -Only available in the United States and Canada
- Samsung TV: App Version 4.143.11
- tvOS: App Version 2.159.962
- Vizio TV: App Version 2.7.5-1 -Only available in the United States and Canada
- Xfinity Flex/X1/XClass: App Version 2.7.6 -Only available in the United States
- Xfinity Xumo/Xumo Stream Box: App Version 2.7.6 -Only available in the United States
- Xumo TV: App Version 2.7.6 -Only available in the United States
- Website: Site Version RW214
*Apple platforms: if you cannot update to the newest app version, your device may need a software update or no longer support it. Please take a look at the Apple FAQ.