Learn more about how gift cards work here.
How do I buy a Gift Card?
Visit https://britbox.cashstar.com/ and complete the purchase process.
Where can I give the gift of a BritBox Gift Card?
Both e-cards and physical gift cards are available for purchase and redemption in the United States.
How much is it?
You can choose a unique denomination, up to $200.00.
How does a Gift Card recipient redeem their card?
When the recipient receives their gift card, either physical or an e-gift card, they can redeem it at britbox.com/redeem. If they received an e-card, they can click the 'Redeem Your Gift' button.
The subscription will begin once the recipient redeems their gift card using their unique gift card code and PIN, not when you purchase it.
How will a Gift Card be applied to an existing account?
If you already have an active BritBox subscription and redeem a gift card, when it’s applied depends on when you redeem it in relation to your renewal date.
If you redeem a BritBox Gift Card before your next renewal date, it will be used for your upcoming renewal. We recommend doing this at least 24 hours before.
- If you redeem a BritBox Gift Card on your renewal date, your subscription may have already renewed using the payment method on file. In that case, the gift card will be saved and applied to your next renewal.
- If you redeem a BritBox Gift Card after your renewal date, it will be saved and automatically applied to your next renewal.
Our billing system can’t change payments retroactively once a renewal has processed, so any new card or gift card added after renewal will automatically queue for the next billing cycle.
How many gift cards can I redeem on my account?
You can redeem up to two gift cards on your BritBox account at the same time. If you're lucky enough to receive more than two, you can hold onto the additional gift cards. Once the value of the first one has been used, you can add the subsequent cards.
What happens after the Gift Card balance is depleted?
New and renewal subscriptions paid for with a gift card will automatically begin charging the credit card on file when the gift card balance is depleted.
If recipients don't want their subscriptions to renew automatically, they can cancel them before depleting the gift card. They will need to review the gift card value and remaining billing dates. Here's how.
The recipient didn't receive the email with the BritBox Gift Card. What do I do?
Have them check their spam or junk folder. If they still can't find it, contact our gift card support team at (855) 563-6973 or by email BritBox@giftcardhelp.com.
The recipient didn't receive the physical BritBox Gift Card in the mail. What do I do?
Contact our gift card support team at (855) 563-6973 or by email BritBox@giftcardhelp.com.
Can a Gift Card be used on Amazon Prime Video Channels, Apple TV Channels, Google Play, or The Roku Channel.
Gift subscriptions cannot be redeemed directly on Amazon Prime Video Channels, Apple (including the Apple TV Channels), Google Play (including Android TV), or The Roku Channel.
They need to be redeemed with us directly: britbox.com/redeem
The recipient should cancel their subscription with our vendor partner and re-subscribe with us directly to use the e-gift card. Find out how here.