How do I cancel?

We're sorry to see you go, but we hope to see you back again soon!

Your cancellation must be submitted at least 24 hours before your next renewal or payment date.

Once cancelled, you'll receive an email confirming your subscription is cancelled, which will also let you know the last day you're able to watch until.

If you pay BritBox directly on your credit/debit card, follow these steps:

1. Sign in to your account at BritBox.com and open your account (click on your name in the top right).
2. Click on “Account details”
3. Click on the “Subscription” option.
4. In the "Your Plan" section on the left hand side, where you'll see your next renewal date, click “Cancel Subscription” and follow the prompts.

If you signed up & pay using your Roku, Apple ID or Google Play account, you'll need to cancel your subscription in their platforms. We're restricted in what changes we can make to your subscription, including cancelling on your behalf. You'll need to follow the instructions provided here:

1. Roku: https://support.roku.com/article/208756478-how-do-i-manage-or-cancel-a-subscription
2. Apple: https://support.apple.com/en-us/HT202039
3. Google Play: https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid

Uninstalling an app will not automatically stop your subscription. If you uninstall the app without first canceling your subscription, you'll still be charged.

If you're watching in Amazon Prime Video, Apple TV Channels or The Roku Channel you'll need to cancel your subscription in your account on their platforms. Unfortunately, we don't have access to your subscription in their platforms, so we're not able to cancel on your behalf. Find out how.