BritBox offers multiple communication options for individuals who wish to contact the BritBox customer support team, including telephone (via a callback service), email, live chat, and post. We recommend using the live chat widget for the most accessible experience.
BritBox subscribers can, as an alternative to self-service tools made available as part of the BritBox service, complete various key account actions by contacting customer support, including cancelling their subscription and updating their personal information.
For security purposes it is not possible for individuals to purchase a subscription or update credit card information via customer support, but customer support can guide individuals through the process step by step. Alternatively, we also provide various options for users on a mobile or TV device to add a BritBox subscription to an existing billing relationship so that the user does not need to provide card details to BritBox. This includes in-app purchase on Google Play, or Apple App Store. Further information on payment methods is available via BritBox’s help center at https://help.britbox.com.
BritBox also makes available various other support information via its dedicated help center at https://help.britbox.com.
We have summarized the accessibility features supported by the help center live chat, and mobile applications:
- Live chat widget: supports screen reader software and keyboard only use
- Help center at help.britbox.com: supports screen reader software and for the most part, keyboard only use
- BritBox Android mobile application: supports screen reader software and for the most part, keyboard only use
- BritBox iOS mobile application: supports screen reader software and for the most part, keyboard only use