Bother! Here's a few quick checks.
- Has the promotion ended? Check the fine print for the start and end dates for the promotion.
- Does it apply to your selected subscription? It may only apply to a monthly or annual subscription option, or only be available to new subscribers. Check the fine print for any restrictions.
- Are you in the right place? Most promos can only be redeemed online at www.BritBox.com. You may not see an option to redeem a code if you're using the BritBox app for your TV, mobile, tablet, or streaming device. Head to web instead, you'll be able to use the same account to watch later on any device we support.
- Are you entering the code in the right spot? When signing up or adding a code to your existing subscription, there's two side-by-side boxes. Make sure the promo code is in the 'promo code' box, and not the 'gift certificate' box as they're not interchangeable.
- Is the code typed in correctly? Enter the code exactly as shown (copy & paste is helpful). Watch out for i's and I's, a lowercase L may be an uppercase i.
If you're still having trouble, contact us and we'll be happy to assist.