If your BritBox subscription is billed through Amazon Prime Video Channels as an add on, you'll need to contact Amazon directly for help with your subscription.
Amazon can assist with questions about your:
- Billing and charges
- Canceling your subscription
- Refund requests
- Subscription management
- Account access related to your Amazon subscription
You can contact Amazon Customer Service or find additional support by visiting Amazon Prime Video Channels Support at https://www.amazon.com/hz/contact-us.