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BritBox
Fix an Issue
Fix an Issue
Problems logging in, watching, installing and more.
Contact Support
How do I contact customer support?
I have a question about BritBox in the UK. Can you help?
Password & Login Issues
"Failed to change password" appears when I've submitted my new passwords
On my Smart TV, I'm having to sign in to BritBox often.
I'm locked out of my account
What email address (and password) should I use?
I forgot my password
Problems Watching
In the BritBox app for AppleTV, I can select an episode but I can't play it.
On my mobile or tablet, videos aren't playing in full screen.
An error message appears when I press play.
What are easy troubleshooting steps if I'm having troubles viewing?
The live stream isn't working!
Apps & Devices
There's an error message telling me to upgrade my app.
The app won't load, is crashing, or freezing.
How do I manually update my BritBox app?
Service Status
Is BritBox down?