Fix an Issue

Contact Support

• How do I contact customer support?
• I have a question about BritBox in the UK. Can you help?

Password & Login Issues

• What email address (and password) should I use?
• I forgot my password, how can I reset it?
• I'm locked out of my account, how can I access it again?
• "Failed to change password" appears when I've submitted my new passwords
• On my Smart TV, why am I having to sign in to BritBox again?
• Why am I being asked to subscribe, create an account or sign in again on my Roku?

Problems Watching

• What are easy troubleshooting steps if I'm having troubles viewing?
• In the BritBox app for AppleTV, I can select an episode but I can't play it.
• On my mobile or tablet, videos aren't playing in full screen.
• An error message appears when I press play.
• The live stream isn't working!

Apps & Devices

• How do I manually update my BritBox app?
• The app won't load, is crashing, or freezing.
• There's an error message telling me to upgrade my app.

Service Status

• Is BritBox down?