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  2. Fix an Issue

Fix an Issue

Problems logging in, watching, installing and more.

Contact Support

  • How do I contact customer support?
  • I have a question about BritBox in the UK. Can you help?

Password & Login Issues

  • "Failed to change password" appears when I've submitted my new passwords
  • On my Smart TV, I'm having to sign in to BritBox often.
  • I'm locked out of my account
  • What email address (and password) should I use?
  • I forgot my password

Problems Watching

  • In the BritBox app for AppleTV, I can select an episode but I can't play it.
  • On my mobile or tablet, videos aren't playing in full screen.
  • An error message appears when I press play.
  • What are easy troubleshooting steps if I'm having troubles viewing?
  • The live stream isn't working!

Apps & Devices

  • There's an error message telling me to upgrade my app.
  • The app won't load, is crashing, or freezing.
  • How do I manually update my BritBox app?

Service Status

  • Is BritBox down?
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