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  1. BritBox
  2. Technical Support
  3. Problems Watching

    Problems Watching

    • What are the troubleshooting steps if I'm having troubles watching, or I'm experiencing buffering?
    • I'm receiving an error message when I press play. Can you help?
    • I'm getting an error message about a VPN, why can't I watch BritBox?
    • My BritBox app won't load, is crashing, or freezing. What can I do?
    • Yikes, live stream isn't working! How can I fix it?
    • Why am I receiving an error message telling me to upgrade my app?
    • How can I check if my Android TV device is supported?
    • In the Apple TV BritBox app, when I select an episode, I can't play it. How can I fix this?

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