Why aren't closed captions or subtitles working?

If you're having trouble with closed captions or subtitles on BritBox, there are a few common reasons why they may not be working as expected.

You might notice that:

• Closed captions or subtitles aren't appearing.
• The text is delayed or out of sync with the audio.
• The captions stop appearing during playback.
• The text is difficult to read or doesn't display correctly.

Try these troubleshooting steps

1. Make sure closed captions or subtitles are turned on. Check your BritBox playback controls and your device settings to confirm that captions or subtitles are enabled.
2. Restart the show or film. Stop playback and start the title again to see if the issue is resolved.
3. Restart the BritBox app. Close the app completely, then reopen it and try playing the title again.
4. Check for app updates. Make sure you're using the latest version of the BritBox app.
5. Restart your device. Restarting your device can resolve temporary playback issues.
6. Try another title. If captions work on other shows or films, the issue may be limited to a specific title.

Still having trouble?

If closed captions or subtitles still aren't working after trying the steps above, please contact BritBox Support. If possible, let us know:

• The title you're watching.
• The device you're using.
• What you're experiencing (for example, captions aren't showing, are out of sync, or stop appearing during playback).

This information will help us investigate the issue more quickly.