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There are two possible reasons for this issue, outlined below:
Check you're using the latest app version of BritBox
If you see an error message that includes 'This content is not currently available on this device,' 'Media resolution failed,' or 'Manifest,' your BritBox app may be outdated and needs an update.
While most devices update apps automatically, some may require a manual update. Please check your device’s app store to ensure you’re using the latest version of the BritBox app.
If you suspect your device doesn't automatically update your BritBox app, you may need to update it manually.
Check if the error message appears when playing other episodes or movies
Try playing a different episode or movie. If it plays without any issues and no error messages appear, the problem is likely with the specific content. Please contact us by clicking 'Contact Us' below and include the error message along with the episode or show details—we’ll work on getting it fixed as soon as possible.
Have more questions? Contact Us