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  2. Technical Support

Technical Support

Problems logging in, watching, installing, buffering, reporting a problem & more!

Password & Login Issues

  • I forgot my password, how can I reset it?
  • I'm locked out of my account, how can I access it again?
  • When I try to update my password, I receive "Failed to Change Password" error. How can I proceed?
  • On my Smart TV, why am I having to sign in to BritBox again?
  • Why am I being asked to subscribe, create an account or sign in again on my Roku?

Problems Watching

  • I'm getting an error message about a VPN, why can't I watch BritBox?
  • What are the troubleshooting steps if I'm having troubles watching, or I'm experiencing buffering?
  • I'm receiving an error message when I press play. Can you help?
  • How can I check if my Android TV device is supported?
  • In the Apple TV BritBox app, when I select an episode, I can't play it. How can I fix this?
  • Yikes, live stream isn't working! How can I fix it?

Contact Support

  • How do I contact the Customer Care team?

Service Status

  • Is BritBox currently down?
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