Sorry to hear that! Let us help.
If your BritBox content loads slowly or you experience buffering, you may have a weak or unstable internet connection. Follow these troubleshooting steps to help determine what could be causing the issue, such as buffering.
Relaunch The BritBox App or Site
Try exiting and re-opening the BritBox app or your web browser.
Check The Internet Connection
If you're having similar issues when viewing other streaming apps or sites, your internet connection may be an issue. Try:
- Restarting your modem and/or router
- Check your internet provider's status
- Test your internet speed at speedtest.net. For the best BritBox experience, we recommend a download speed of at least 5 Mbps for standard definition and 25 Mbps for high definition streaming
- If your speed is significantly lower than expected, please contact your internet service provider for assistance
Restart The Device
Unplug your device from power for 1 minute, then switch it back on.
Check You're Using The Latest Version Of The BritBox App
If you're using a BritBox app for your mobile, tablet, or streaming device, check to see that there are no updates to our app. If you suspect your device doesn’t automatically update your BritBox app, you may need to update it manually.
Check For Updates On Your Device
If you're using a BritBox app for your mobile, tablet, or streaming device, check that you're using the latest operating system. Your device manufacturer has instructions on manually updating your device if needed.
Uninstall and Reinstall your BritBox App
First, uninstall the BritBox app, then reinstall it manually. For step-by-step guidance tailored to your device, visit our Help Center and search for 'App Installation & Access Instruction'.
Refer To Your Device Manufacturer For More
Your device manufacturer can offer more help, especially if it's an issue with your device's software, firmware, or operating system.
Check BritBox's Status
We do our very best to avoid any disruptions to the BritBox service. However, if a technical glitch occurs, we actively post and update the details and status here in our Help Center. You can search for 'Is BritBox Currently Down', where we regularly provide updates on service disruptions.
Have more questions? Contact Us