If you're being asked to start a new subscription even though you already have an active subscription or free trial, try the following:
- Make sure you're signed in with the correct email address. Use the same email address you used to start your subscription or free trial. If think you've used more than one email address with BritBox, try signing in with any alternative email addresses you may have.
- Refresh your sign-in. If you're already signed in, sign out of BritBox and then sign back in.
- If you subscribed through a third-party partner, such as Apple TV Channels, Amazon Prime Video Channels, or another supported partner, make sure you're accessing BritBox through that same service or app and using the same account you used to start your subscription.
- Can't sign in? Reset your password and then try signing in again.
If you're still being asked to pay after trying these steps, please contact BritBox Support for further assistance.