We're sorry to hear you're having trouble!
As a security precaution to prevent unauthorized access to your account, we limit the number of times you can attempt to log in with the incorrect password.
You have 10 attempts to log in, after which we'll lock your account for 5 minutes. Please allow 5 minutes before you try to log in again.
Even if you click the "forgot password" link during this time, no reset email will be sent until the time has elapsed.