There are a few reasons why your gift recipient may not be able to redeem a gift subscription:
- They live in a region we do not support
- They watch BritBox through a third-party partner, such as Amazon Prime Video Channels, Apple, Apple TV Channels, Google Play, Android TV, The Roku Channel, Ruutu+, Telenor, Telia, TV2, or TV4. If they want to use the gift with BritBox directly, they can follow these simple instructions to use the gift.
- They use a device that is not compatible with BritBox
If your recipient cannot use their gift, don't hesitate to contact us at support@britbox.com. We can help you with available options, including a refund.