What if the gift recipient can't use their gift?

Here are some common reasons a recipient cannot redeem a gift subscription:

1. They live in a region we do not support
2. They use Amazon Prime Video Channels, Apple (including Apple TV Channels), Google Play (including Android TV), or The Roku Channel for streaming (though if they want, the recipient can follow these simple instructions to use the gift)
3. They use a device BritBox is not compatible with streaming on

If your recipient cannot use their gift, don't hesitate to contact us at support@britbox.com. We can help you with options, including a refund.