When signing in to the BritBox app on your Smart TV, you'll use your web browser to complete the sign-in process. This is easier than using your remote to enter your email address and password.
You won't need to sign in every time you use the app. However, you may need to sign in again after your TV runs a system update if it's been a long time since you last used the BritBox app, if the BritBox app has recently updated, or if your TV has lost its internet connection or power (such as being unplugged).
LG
- Try LG's troubleshooting steps and their FAQs, available from LG
- Manually update your BritBox app with our step-by-step instructions
Samsung
- Try Samsung's troubleshooting steps, available from Samsung
FireTV
- Try Amazon's troubleshooting steps, available from Amazon
FetchTV
- Try Fetch's troubleshooting steps, available from Fetch
AndroidTV
- Try Google's troubleshooting steps, available from Google
Hisense
- Try Hisense's troubleshooting steps, available from Hisense
App Version List
Below you can find an up-to-date list of our in-market app versions to ensure your device is on the most recent app version to stream our unmissable content flawlessly. The platform list is updated regularly, but there may be slight delays from the release date and when the list is updated:
- iOS/Apple**: App Version 2.1.10 (194)
- Android: App Version 2.2.0 (20061)
- Chromecast: Use the same version noted above for your iOS or Android device
- Xfinity Flex/XClass: App Version 1.4.1 -Only available in the United States
- Roku: App Version 3.0.658 -Only available in the United States, Canada, and Australia
- Telstra: App Version 3.0.658 -Only available in Australia
- TVOS: App Version 1.39 (2.63.542)
- Samsung: App Version 1.54.11
- LG: App Version 1.54.13
- FireTV: App Version 1.62.102
- Fetch TV: App Version 1.52.22 -Only available in Australia
- Android TV: App Version 1.62.102
- Hisense TV: App Version 1.54.13 -Only available in Australia, South Africa, Sweden, Norway, Finland, and Denmark
**Apple platforms: if you cannot update to the newest app version, your device may either need a software update or it is no longer supported. Please refer to the Apple FAQ.
Have more questions? Contact Us