On my Smart TV, why am I having to sign in to BritBox again?

When signing in to the BritBox app on your Smart TV, you'll use your web browser to complete the sign-in process. This is easier than using your remote to enter your email address and password.

You won't need to sign in every time you use the app.

However, you may need to sign in again after your TV runs a system update if it's been a long time since you last used the BritBox app, if the BritBox app has recently updated, or if your TV has lost its internet connection or power (such as being unplugged).

LG

• Try LG's troubleshooting steps and their FAQs, available from LG
• Manually update your BritBox app with our step-by-step instructions

Samsung

• Try Samsung's troubleshooting steps, available from Samsung

FireTV

• Try Amazon's troubleshooting steps, available from Amazon

FetchTV

• Try Fetch's troubleshooting steps, available from Fetch

AndroidTV

• Try Google's troubleshooting steps, available from Google

Hisense

• Try Hisense's troubleshooting steps, available from Hisense

App Version List

Below is an up-to-date list of our in-market app versions. You can use the list to be sure your device is on the most recent app version to stream flawlessly. The platform list is updated regularly, but there may be slight delays from the release date and when the list is updated: 

• Android: App Version 20075 (2.2.8)
• Android TV: App Version 115 (1.81.115)
• Chromecast: Use the same version noted above for your iOS or Android device
• DStv: 3.59.8 -Only available in South Africa
• Fetch TV: App Version 1.5.4 -Only available in Australia
• Fire TV: App Version 115 (1.81.115)
• Hisense TV: App Version 3.62.24 -Only available in Australia, South Africa, Sweden, Norway, Finland, and Denmark
• iOS/Apple*: App Version 2.2.7 (244)
• LG TV: App Version 3.62.35
• Roku: App Version 3.0.679 -Only available in the United States, Canada, and Australia 
• Samsung TV: App Version 3.62.24
• Telstra: App Version 3.0.679 -Only available in Australia
• TVOS: App Version 1.4.1 (2.76.602)
• Xfinity Flex/XClass/X1: App Version 1.4.3 -Only available in the United States

*Apple platforms: if you cannot update to the newest app version, your device may need a software update or no longer support it. Please take a look at the Apple FAQ.

Have more questions? Contact Us