If you're having trouble signing in to your BritBox account, don't worry. Most sign-in issues are caused by simple account or password problems and can usually be resolved with a few quick checks.
Are you using the correct email address and password?
Double-check that you're signing in with the email address associated with your BritBox account. It's also worth making sure your password has been entered correctly, as passwords are case-sensitive.
If you've forgotten your password, you can reset it by following the steps in our 'I forgot my password. How can I reset it?' article.
Did you subscribe through a partner?
If you subscribed through a third-party provider, such as Amazon Prime Video Channels, Apple TV Channels, The Roku Channel, or another partner, you may need to sign in using that provider's credentials or manage your subscription directly through their platform.
For more information, see our 'Apps & Devices' articles.
Is your BritBox app up to date?
Using an older version of the BritBox app can sometimes cause sign-in or playback issues. Make sure you're using the latest version available for your device.
If you need help updating your app, see our 'How do I manually update my BritBox app?' article.
Has your account been temporarily locked?
If you've entered the wrong password multiple times, your account may be temporarily locked as a security measure.
If this happens, reset your password before trying to sign in again. For step-by-step instructions, see 'I forgot my password. How can I reset it?'
Still can't sign in?
If you've checked the steps above and you're still unable to access your account, please contact BritBox Support for further assistance.