If you're having trouble receiving or using your one-time sign-in code, don't worry.
Most sign-in code issues are caused by email delivery delays, expired codes, multiple code requests, or temporary technical issues and can usually be resolved with a few quick checks.
Why am I not receiving my sign-in code?
Make sure you're entering the correct email address associated with your BritBox account. If you haven't received your code, check your Inbox, Spam, Junk, Promotions, and any other filtered folders.
Email delivery may occasionally take a few minutes, so wait briefly before requesting another code.
Are you using the most recent sign-in code?
If you've requested multiple sign-in codes, only the most recent code will work. Any previous codes become invalid when a new code is generated.
Make sure you're entering the latest code you received.
Has your sign-in code expired?
Sign-in codes are valid for 15 minutes after they're sent. If your code has expired, request a new one and enter it as soon as you receive it.
To avoid expiration, keep your email and the BritBox sign-in screen open so you can enter the code promptly.
Have you reached the sign-in code request limit?
You can request up to five (5) sign-in codes within a one-hour period. If you reach this limit, additional code requests will be temporarily unavailable until the hour has passed. Refreshing the page will not reset the limit.
If you've reached the request limit, wait until the hour has passed before requesting another sign-in code.
Are you seeing a 'Something went wrong' message?
A 'Something went wrong' message is typically caused by a temporary technical issue. Wait a few minutes, then try requesting a new sign-in code.
Would you prefer to sign in with your password?
If you're unable to use a sign-in code or prefer another sign-in option, select 'Use Password' on the sign-in screen and enter your BritBox account password.
Still having trouble signing in?
If you've checked the steps above and you're still unable to receive or use your sign-in code, please contact our Customer Care team by email or by initiating a chat for further assistance.