Yes, we are here to help! Try these steps to troubleshoot the issue:
Check you're using the latest app version of BritBox
If the error message includes 'this content is not currently available on this device' or 'media resolution failed' or 'manifest'.
It's likely that you're using an outdated version of the BritBox app and need to update your app. While most devices will automatically update your apps for you, you may need to update them manually from time to time.
Check if the error message appears when playing other episodes or movies
Try playing a different episode or movie. If there are no error messages and you can watch without a hitch, it's likely there's a glitch we need to fix.
Reach out to us and include the error message and the specific episode or show, and we'll get it fixed in no time.