I'm receiving an error message when I press play. Can you help?

Yes, we are here to help! Try these steps to troubleshoot the issue:

Check you're using the latest app version of BritBox

If the error message includes 'this content is not currently available on this device or 'media resolution failed' or 'manifest'.

It's likely that you're using an outdated version of the BritBox app and need to update your app. While most devices will automatically update your apps for you, you may need to update them manually from time to time.

Find out how to update your app.

Check if the error message appears when playing other episodes or movies

Try playing a different episode or movie. If there are no error messages and you can watch without a hitch, it's likely there's a glitch we need to fix.

Reach out to us and include the error message and the specific episode or show; we'll get it fixed in no time. 

Have more questions? Contact Us