We're here to help!
If your renewal payment didn’t go through, there could be a few reasons why. Here are some common ones:
Expired or Incorrect Payment Details
- Your credit/debit card may have expired
- The card details (number, CVV, or expiration date) might be incorrect
- Your payment method is no longer valid (e.g., canceled or replaced card)
Insufficient Funds
- Your account may not have enough funds to process the payment
- Your bank could have declined the charge due to a low balance
Bank or Card Restrictions
- Your bank may have flagged the transaction for security reasons
- Some banks block recurring subscription payments unless authorized by you
- Your card might not be set up for online or international transactions
Subscription and Account Issues
- Your subscription may have already been canceled, so you may need to go through the re-subscription process instead of processing a renewal payment
- There could be a mismatch in your billing details
Temporary Technical Issues
- There may be a temporary issue with your bank, card provider, or our payment processor
What can I do to fix this?
If you're receiving an email or pop-up about a failed renewal payment, here are a few steps you can take to resolve the issue:
- Check your payment details. Log in to your BritBox account and ensure your payment method is current. If your card has expired or changed, update your credit card details in your account
- Verify your funds. Double-check that there are enough funds in your account
- Check with your bank if your payment keeps failing. You may need to contact your bank or card provider for assistance. Ensure there are no issues with your card, as some banks may flag or block subscription renewals as unusual activity
- If your designated payment method isn't working and contacting your bank isn't convenient, you can try using a different payment method
- Contact our Customer Care Team. If you’ve tried these steps and still need assistance, we're happy to help
Once your updated payment details are processed and active (whether it's the same card or a new payment method), our system will automatically attempt the charge within a few days. Our Customer Care team can’t manually trigger the payment, so please ensure enough funds are in your account to avoid any issues.
To dismiss the pop-up notification, simply click the 'X' on the banner. Once closed, the message won’t appear again.
Have more questions? Contact Us