There are several potential reasons for a double charge on your BritBox subscription. Below are some of the most common reasons:
- Accounts With A Partner: You may have accidentally created duplicate subscriptions, one directly with BritBox and another through a partner like Amazon Prime Video Channels, Apple TV Channels, or another partner.
- Multiple Direct Accounts: You may have accidentally created more than one BritBox account or subscription using different email addresses. If so, each account could be billed separately.
- Subscription Plan Changes: If you recently upgraded or switched your BritBox subscription, the new charge may have been applied alongside the previous one, which can sometimes cause confusion.
- Overlapping Billing Cycles: If you've recently made changes to your BritBox subscription, your billing cycles may overlap with the start of a new period, potentially resulting in two charges appearing close together.
- Family or Shared Account: If you share BritBox with family members or others, someone else may have signed up for an additional subscription, leading to an unexpected charge.
- System Error: In rare cases, a technical issue or billing error may cause duplicate charges. This could be due to a payment processing glitch or system malfunction.
What Should I Do If I Think I've Been Charged Twice for My Subscription?
If you suspect you've been billed twice, follow these steps to check and resolve the issue:
Review Your Billing History
Check your credit card or bank statement for duplicate charges.
- Review the charge details, including the description, email address, name, or any other identifying information
- Direct BritBox charges typically appear as 'BritBox, LLC.' In most regions, the description may also include 'New York, NY', or in Australia, 'BritBot Australia Partnership' (or 'BritBox Australia Par McMahons Poin' for older transactions)
- If you subscribed through a partner platform like Amazon, Apple TV Channel, or other partners, the charge will usually reference that platform instead, with the name BritBox
Multiple Accounts
Duplicate charges often occur when a subscriber has more than one account. To check:
- If you have multiple email addresses, try logging into BritBox or a partner platform (Amazon Prime Video Channels, Apple TV Channels, etc.) using each email to see if you have more than one active subscription
- Review your billing history on each platform to confirm where your subscription is billed
What to Do If You Have Multiple Subscriptions:
- If you find multiple active BritBox accounts, decide which one you'd like to keep
- If one subscription was made directly through BritBox and another through a partner platform, choose which one to cancel to avoid being billed twice
Prepare Receipts
- Save receipts, transaction screenshots, or confirmation emails for your BritBox subscription
- Having this information handy can help when verifying payments or investigating charges with BritBox support or your bank
If you're supplying screenshots of the charges, do not include any other details on your banking statement.
Contact our Customer Care Team
- If you’ve completed the steps above but still need help, feel free to contact us. Our team will review your account, look into the charges, and provide a resolution.