Why am I being charged twice for my subscription? – BritBox

Let’s get this sorted.

There are several potential reasons for a double charge on your BritBox subscription. Below are some of the most common reasons:

Accounts With A Partner: You may have accidentally created duplicate subscriptions—one directly with BritBox and another through a partner like Amazon Prime, Apple TV Channels, or another partner.
Multiple Direct Accounts: You may have accidentally created more than one BritBox account or subscription using different email addresses. If so, each account could be billed separately.
Subscription Plan Changes: If you recently upgraded or switched your BritBox subscription, the new charge may have been applied alongside the previous one, which can sometimes cause confusion.
Overlapping Billing Cycles: If you've recently made changes to your BritBox subscription, your billing cycles may overlap with the start of a new period, potentially resulting in two charges appearing close together.
Family or Shared Account: If you share BritBox with family members or others, someone else may have signed up for an additional subscription, leading to an unexpected charge.
System Error: In rare cases, a technical issue or billing error may cause duplicate charges. This could be due to a payment processing glitch or system malfunction.

What Should I Do If I Think I've Been Charged Twice for My Subscription?

If you suspect you've been billed twice, follow these steps to check and resolve the issue:

Check your credit card or bank statement for duplicate charges.

Review the charge details, including the description, email address, name, or any other identifying information
Direct BritBox charges typically appear as 'BritBox, LLC.' In most regions, the description may also include 'New York, NY', or in Australia, 'McMahons'
If you subscribed through a partner platform like Amazon, Apple TV Channel, or other partners, the charge will usually reference that platform instead with the name BritBox

Duplicate charges often occur when a subscriber has more than one account. To check:

If you have multiple email addresses, try logging into BritBox or a partner platform (Amazon, Apple TV Channel etc.) using each email to see if you have more than one active subscription
Review your billing history on each platform to confirm where your subscription is billed

What to Do If You Have Multiple Subscriptions:

If you find multiple active BritBox accounts, decide which one you'd like to keep
If one subscription was made directly through BritBox and another through a partner platform, choose which one to cancel to avoid being billed twice

Save receipts, transaction screenshots, or confirmation emails for your BritBox subscription
Having this information handy can help when verifying payments or investigating charges with BritBox support or your bank

If you're supplying screenshots of the charges, do not include any other details on your banking statement.

If you've completed the steps above but still need help, click ‘Contact Us’ below. Our team will review your account, investigate the charges, and provide a resolution.

Have more questions? Contact Us