Promo Code Puzzled
Here's what you need to know:
If you’ve received a promo code or are trying to redeem one, keep these key points in mind:
- Check the Expiration Date: Our promo codes have a time limit, so ensure yours is still valid before using it.
- Review the Terms & Conditions: Some of our promotions apply only to specific subscriptions, regions, or subscriber types. Make sure to read the fine prints sent to your email.
- Enter the Code Correctly: Promo codes are case-sensitive and must be entered exactly as shown—avoid typos or extra spaces.
- Confirm the Discount Applied: Before completing your checkout, double-check that the discount has been successfully applied to your total.
- Check for Compatibility with Other Offers: Promo codes cannot be combined with other discounts or promotions, so review the details beforehand.
- Verify Where It’s Valid: Some promotions apply only to direct BritBox subscriptions and may not be valid for subscriptions through Apple TV Channels, Amazon Prime Video Channels, The Roku Channel, and others.
BritBox Gift Card Hiccups
Here's what you need to know:
- For US Subscribers Only: BritBox gift cards can only be used in the US. If you gifted one to a friend in another region (like Australia), unfortunately, it won’t work.
- Direct Subscriptions Only: Gift cards can’t be used to subscribe via Apple (including Apple TV Channels), Amazon Prime Video Channels, or Google Play (including Android TV). They’re only valid for direct BritBox subscriptions.
- Go Straight to Redeem: New subscribers don’t need to sign up first, and returning or active subscribers don’t need to log in. Simply visit britbox.com/redeem and follow the steps to activate your subscription.
Troubleshooting Steps for Redeeming BritBox Gift Cards
If you're experiencing issues redeeming your gift card—such as error messages, an unresponsive website, or the system not recognizing your code—try the following steps to resolve the problem:
- Double-Check the Gift Code: Ensure you've entered the code correctly, exactly as shown, since it is case-sensitive. Common mistakes include confusing similar-looking characters, such as the number "1" and the lowercase letter "l".
- Clear Your Browser’s Cache and Cookies: If the error persists after verifying the code, try clearing your browser’s cache and cookies. This helps refresh the site by removing outdated or corrupted data that may be causing login issues, loading errors, or display glitches.
- Try a Different Browser or Device: If clearing your cache doesn’t work, switch to another browser (Google Chrome, Microsoft Edge, or Mozilla Firefox) or use a different device to redeem your gift card.
- Contact Our Customer Care Team: If none of these steps resolve the issue, our support team is ready to assist you! Reach out to us, and we’ll investigate further to get you back on track.
Gift Subscription Glitches
Here’s what you need to know:
- Annual Subscription Only: Gift subscriptions can only be used for an annual plan and won’t work for monthly subscriptions.
- Payment Details Required: When redeeming a gift subscription, in some cases, you’ll be asked to enter a payment card. This ensures uninterrupted access after your gift subscription ends. If you don’t wish to continue for another year, you can cancel anytime before renewal.
- For Direct Subscriptions Only: Gift subscriptions can’t be redeemed through third-party platforms like Apple (including Apple TV Channels), Amazon Prime Video Channels, or Google Play (including Android TV). They only work for subscriptions made directly through BritBox.
- Redeem in the Right Place: New subscribers don’t need to sign up first! Simply visit britbox.com/redeem and follow the steps to activate your subscription.
Troubleshooting Steps for Redeeming Gift Subscription
If you're experiencing issues redeeming your gift code—such as error messages, an unresponsive website, or the system not recognizing your code—try the following steps to resolve the problem:
- Double-Check the Gift Code: Ensure you've entered the code correctly, exactly as shown, since it is case-sensitive. Common mistakes include mixing up similar-looking characters, such as the number "1" and the lowercase letter "l".
- Follow the Correct Redemption Process: The steps to redeem your gift subscription vary depending on your subscription status. Whether you're a new, current, or previous subscriber, you can find the right instructions by using the search bar in our Help Center. Simply look up how to redeem your gift subscription based on your status for step-by-step guidance.
- Select the Annual Plan: When redeeming a gift subscription, always choose the "Annual Plan" option. If you select "Monthly Plan," you’ll receive an error. Also, do not enter your gift code in the "Promo Code" box during sign-up—it won’t work there.
- Clear Your Browser’s Cache and Cookies: If you still see an error after verifying your code and following the steps, try clearing your browser’s cache and cookies. This refreshes the site by removing outdated or corrupted data that may cause login issues, loading errors, or display glitches.
- Try a Different Browser or Device: If clearing your cache doesn’t resolve the issue, switch to another browser (Google Chrome, Microsoft Edge, or Mozilla Firefox) or try redeeming your code on a different device.
- Contact Our Customer Care Team: If none of these steps work, our support team is happy to assist you! Reach out to us, and we’ll investigate further.