You may notice a small charge or temporary hold on your bank or credit card statement when using BritBox. This is called a preauthorization charge. It is not an actual payment, it’s simply a way to confirm that your payment method is valid and has available funds.
Here is more information:
- No money is taken: The preauthorization is a temporary hold and will automatically disappear from your account within a few business days.
- Amount is small: These charges are usually minimal (for example, 1.00).
- When it happens: You might see a preauthorization when you set up, renew, or update your subscription.
Preauthorization helps ensure your subscription runs smoothly by confirming your payment method is ready to process future charges.
If you still see the charge after several business days, we recommend contacting your bank or card provider, as they control how quickly the hold is released.