If your subscription renewed successfully after your payment card was replaced, it's usually because your bank, card issuer, or card network supports services that help recurring subscription payments continue without interruption.
This may happen if your card expired or was replaced because it was lost, stolen, or affected by suspected fraud. In some cases, your bank or card network securely links your previous card to your replacement card or underlying account so eligible recurring payments can continue.
Whether this happens depends entirely on your bank, card issuer, and card network. BritBox does not control or decide when updated payment information is shared or recurring payments are approved.
If you have questions about how your payment was processed, please contact your bank or card issuer.
To help keep your account information up to date, we recommend updating your payment method in your account settings after you receive your replacement card.