If you’ve been charged after canceling your subscription, don’t worry, we’ll help you sort it out.
Here’s what you can do:
Check Your Cancellation Status
- To ensure you've cancelled your account you can:
- Log in to your BritBox account and confirm that your subscription was successfully canceled
- Look for a cancellation confirmation email to ensure the request was processed
Keep Timing in Mind
- Your subscription payment will be automatically processed when your renewal date arrives. If you canceled on the same day as your renewal, the charge may have already been processed before the cancellation took effect. To avoid this, we always recommend canceling a few days in advance
- If you were charged before canceling, don’t worry, you’ll still have access to BritBox until the end of your billing period
Review the Charge Details
- If you were charged after attempting to cancel, check your bank or credit card statement for the charge date and time, it’s possible the charge was processed before your cancellation
- If you have a direct subscription and no longer plan to use the service and would like a refund, please contact our Customer Care Team as soon as possible
- If the charge came from a partner platform (like Apple, Amazon, Roku, etc.), you may need to reach out to them directly for assistance
Contact Us For Help
- If you believe you were incorrectly charged after canceling, reach out to our Customer Care team, and we’ll be happy to review your account and assist you in resolving the issue