At BritBox, surveys are one of the ways we listen to our subscribers. They give us valuable feedback about what’s working well and where we can do better. Your answers help us shape the service, improve features, and make sure we’re delivering the best possible experience.
How Feedback Helps
When you fill out a survey, your feedback helps BritBox:
- Understand how satisfied you are with BritBox
- Measure the quality of our customer support
- Spot issues early so we can fix them quickly
- Guide improvements to features, apps, and processes
- Make decisions based on real input
Types of Surveys We Send
We use different surveys at different times to gather useful feedback. Some examples include:
- New Subscriber Surveys – Sent to people who recently joined BritBox, to learn what they like and what could be improved.
- Satisfaction Surveys – Sent a few days after you contact Customer Care, asking how your issue was handled.
- Social Media Surveys – Occasionally posted on our social channels so a wide range of people can share their views.
- In-App Experience Surveys – Short surveys shown during key moments, like right after signing up, to capture quick impressions.
Do You Have to Complete a Survey
No, surveys are completely optional. But if you do choose to share your thoughts, your feedback makes a real difference in how we shape BritBox moving forward.