If your BritBox content loads slowly or you experience buffering, you may have a weak or unstable internet connection. Follow these troubleshooting steps to help determine what could be causing the issue, such as buffering.
Relaunch The BritBox App or Site
Try exiting and re-opening the BritBox app or your web browser.
Force Stop the BritBox App
If you're using the BritBox app and it's frozen, unresponsive, or won't close properly, try force stopping the app. Force stopping completely closes the app, including any processes running in the background that may be preventing it from working properly.
After force stopping the app, reopen BritBox and check if the issue has been resolved.
Check for Other Apps or Devices Using Your Network
If multiple devices are using the same internet connection for activities such as streaming, online gaming, video calls, or large downloads, your available bandwidth may be reduced. This can cause buffering or slow loading while watching BritBox.
If possible, pause any bandwidth-intensive activities on other devices and then try streaming on BritBox again.
Check The Internet Connection
If you're having similar issues when viewing other streaming apps or sites, your internet connection may be an issue. Try:
- Restarting your modem and/or router
- Check your internet provider's status
- Test your internet speed at speedtest.net. For the best BritBox experience, we recommend a bandwidth of at least 20 Mbps for high-definition streaming and over 25 Mbps for full and ultra-high-definition streaming
- If your speed is significantly lower than expected, please contact your internet service provider for assistance
Restart The Device
Unplug your device from power for 1 minute, then switch it back on.
Check You're Using The Latest Version Of The BritBox App
If you're using a BritBox app for your mobile, tablet, or streaming device, check to see that there are no updates to our app. If you suspect your device doesn’t automatically update your BritBox app, you may need to update it manually.
Check For Updates On Your Device
If you're using a BritBox app for your mobile, tablet, or streaming device, check that you're using the latest operating system. Your device manufacturer has instructions on manually updating your device if needed.
Uninstall and Reinstall your BritBox App
First, uninstall the BritBox app, then reinstall it manually. For step-by-step guidance tailored to your device, visit our Help Center and search for 'App Installation & Access Instruction'.
Refer To Device Manufacturer
Your device manufacturer can offer more help, especially if it's an issue with your device's software, firmware, or operating system.