Try these troubleshooting steps to help pinpoint what could be causing the issue, such as buffering.
Relaunch the app or site.
Try exiting and re-opening the BritBox app or your web browser.
Check your internet connection.
If you're having similar issues when viewing in other streaming apps or sites, it may be an issue with your internet connection.
- Restarting your modem and/or router
- Check your internet provider's status
Restart your device.
Unplug your device from power for 1 minute, then switch it back on.
Check you're using the latest version of the app.
If you're using a BritBox app for your mobile, tablet or streaming device, check to see that there's no updates to our app. Find out how to update the app.
Check for updates to your device.
If you're using a BritBox app for your mobile, tablet or streaming device, check that you're using the latest operating system. Your device manufacturer has instructions on how to manually update your device, if needed.
Refer to your device manufacturer for more how-to's or help.
Your device manufacturer can offer more help, especially if it's an issue with your device's software, firmware or operating system.