If your BritBox content loads slowly or you experience buffering, you may have a weak or unstable connection to the internet. Follow these troubleshooting steps to help determine what could be causing the issue, such as buffering.
Relaunch The BritBox App or Site
Try exiting and re-opening the BritBox app or your web browser.
Check The Internet Connection
If you're having similar issues when viewing other streaming apps or sites, your internet connection may be an issue. Try:
Restarting your modem and/or router
Check your internet provider's status
Restart The Device
Unplug your device from power for 1 minute, then switch it back on.
Check You're Using The Latest Version Of The BritBox App
If you're using a BritBox app for your mobile, tablet, or streaming device, check to see that there are no updates to our app. Find out how to update the app.
Check For Updates On Your Device
If you're using a BritBox app for your mobile, tablet, or streaming device, check that you're using the latest operating system. Your device manufacturer has instructions on manually updating your device if needed.
Refer To Your Device Manufacturer For More
Your device manufacturer can offer more help, especially if it's an issue with your device's software, firmware, or operating system.
Have more questions? Contact Us