Here are some steps to get you back to watching the best in British television:
Relaunch The BritBox App or Site
Try exiting and re-opening the BritBox app or your web browser.
Restart The Device
Unplug your device from power for 1 minute, then switch it back on.
Check Your Internet Connection
Make sure your device is connected to the internet and that your connection is stable.
Try restarting your modem or router and check that your WiFi signal is strong.
Check You're Using The Latest Version Of The BritBox App
If you're using a BritBox app for your mobile, tablet, or streaming device, check to see that there are no updates to our app. If you suspect your device doesn't automatically update your BritBox app, you may need to update it manually.
Check For Updates On Your Device
If you're using a BritBox app for your mobile, tablet, or streaming device, check that you're using the latest operating system. Your device manufacturer has instructions on manually updating your device if needed.
Uninstall and Reinstall your BritBox App
First, uninstall the BritBox app, then reinstall it manually. For step-by-step guidance tailored to your device, visit our Help Center and search for 'App Installation & Access Instruction'.
Refer To Your Device Manufacturer For More
Your device manufacturer can offer more help, especially if it's an issue with your device's software, firmware, or operating system.